Etch
TELECOMMUNICATIONS ENGINEER I Full Time Days
Knoxville, TN · Full-time
Sponsorship not specified$10k-$20kDetected 8 days ago
AccountingExcelCustomer SupportVoIPCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- Under direct supervision, operates and maintains basic telecommunication functions and facilitates small projects. Performs tasks with low risk to the environment. Designs, manages, implements, tests, documents, and supports enterprise telecommunications systems including, PBX, paging, carrier services, wireless, fax servers, call accounting and
- Minimum Education: Associate's degree in computer science, telecommunications, or related field.
Responsibilities
- o Provides support and coordination for the maintenance and implementation of telephony communications infrastructure.
- o Implements scheduled test procedures to verify functionality in accordance with industry best practices compliance standards.
- o Performs break fix and operational support for all telephone systems.
- o Installs, configures, manages, secures and operates PBX, VoIP, and Call Manager voice system.
- o Performs diagnostics, develops maintenance resolution documentation and communicates to management the overall status of the telephone systems on a timely basis.
- o Performs installation, configuration, test, and ensures proper performance.
- o Manages all system components to ensure optimal performance, capacity, patches, and compliance.
- o Provide support of the telephony systems for optimal performance.
- o Maintains extensive documentation for all managed systems including databases, diagrams, reports, and other related documents.
- Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Requirements
- Associate's degree in computer science, telecommunications, or related field.
- Two years' experience in Information Technology, Telecommunications, or a related field.
- Light lifting, pushing, and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required.
- Frequent sitting with some walking, standing, squatting, bending, and reaching is required.
- Keyboard/computer use and/or repetitive motions may be required
- o Provides maintenance and upgrades of PBX chipsets, Voice systems, routers, and other UC equipment required for the operation of the enterprise telephone system.
- Degree: Computer science, telecommunications, or related field
- License/Certification Required: None
Skills
- Excellent oral and written communication skills.
- Service oriented.
- Able to work independently.
- Is proactive and makes routine decisions independently.
- Must have above average problem-solving skills.
- Excellent organizational, time management and customer service skills.
- Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.
Compensation
- o Implements maintenance plans and ensures that systems receive updates and remain effective by identifying, planning for and acquiring tools, methodology and procedures for upgrades or replacement often telephone components through annual budget processes.
Benefits
- Minimum Education: Associate's degree in computer science, telecommunications, or related field.
Company info
- o Delivers friendly, timely, and courteous communications to team members, managers, and customers.
This listing is sourced directly from Etch's careers page and normalized into a canonical job model.