Ambience Healthcare
Clinician Support Specialist- Entry Level (Contract)
Remote - US · Junior · Contract
Sponsorship not specified$24k-$38kDetected 16 days ago
RESTRecruitingCustomer SuccessCustomer SupportIntercomEHR/EMRResearchCommunication
About the role
- This is a 12-month contract role with shift hours determined by business need.
Responsibilities
- Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels
- Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom
- Experience building knowledge resources, streamlining workflows, and driving continuous improvement
- We operate as a championship team, and that means being ok with hard, uncomfortable, ambiguous problems that lead to real greatness.
- You will have meaningful autonomy and be expected to drive work to completion.
Requirements
- Demonstrated ability to troubleshoot complex, multi-factor technical issues and communicate resolutions clearly
- Comfort working across cross-functional teams and escalating trends effectively
Compensation
- $24.04-$38.46/hr (equivalent to $50,000-$80,000 annualized at 40 hrs/week).
- Ambience takes an individualized approach to compensation, and candidates outside the posted range are encouraged to apply.
- 401(k) with a company match of up to 3% of base salary
- Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
Benefits
- Work on mission-critical AI technology that directly improves clinicians' day-to-day lives and health system financial health across some of the most complex, high-stakes workflows in the world.
- To help you do your best work, we pair these expectations with benefits intentionally designed to help you feel supported and safe at Ambience and beyond.
- Some of our key benefits include
- Comprehensive medical, dental, and vision coverage for you and your dependents
- Parental leave to support your family needs
- Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24-January 1 designed to support real rest and long-term sustainability.
- Ambience Healthcare is an
- Ambience Healthcare has become aware of scams targeting jobseekers with fake jobs and even interviewing people.
- application process, including potential evening, overnight, and weekend coverage.
Company info
- Here at Ambience, we never set out to be just another scribe. We're building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.
- Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America.
- Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought - and we expect a lot from each other because we know the problems we're solving truly matter.
- Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We're backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins - and we're just getting started.
- Here at Ambience, we never set out to be just another scribe.
- We're building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.
- Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work.
- Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America.
- Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners.
- We value candor, positivity and deep thought - and we expect a lot from each other because we know the problems we're solving truly matter.
- Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025.
- We're backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins - and we're just getting started.
- About the Role
- Ambience Healthcare is looking for a Clinician Support Specialist to serve as a frontline advocate for the clinicians using our AI-powered clinical documentation platform.
Equal opportunity
- equal opportunity employer and is committed to building a diverse and inclusive workplace.
Apply directly at Ambience Healthcare →Create a free account for alerts like thisView Ambience Healthcare immigration profile
This listing is sourced directly from Ambience Healthcare's careers page and normalized into a canonical job model.