Allsup
Claims Specialist II - Veterans Disability Appeals
Houston, TX · Mid
Sponsorship not specifiedDetected 12 days ago
Outbound SalesProblem Solving
About the role
- Serves as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process.
- Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms.
- Places outgoing calls to claimants when additional information or follow up as needed.
Responsibilities
- Support the potential claimants through the appeal screening process and the schedules outbound calls for the VA representative.
- Support claimants through the use of VA and Allsup generated questionnaires throughout entire process.
- Understand and support sales process.
- Establishes, cultivates, and maintains a positive and professional relationship with the claimant, while utilizing call management skills.
- Performs vital data entry in case management system.
- Accurately and thoroughly document talk notes of all conversations and actions.
- Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.
- Mentor peers and support staff.
- About Allsup, LLC Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible.
- Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development.
Requirements
- Must have thorough knowledge of functions of all Allsup departments.
Benefits
- We have a great benefits package and paid time off program, with casual dress and a comfortable work environment.
- Our business takes complex federal programs and makes them easier for people to navigate-including SSDI, veteran's disability, return to work and Medicare.
- About the role Serves as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process.
- Position involves heavy data entry and claimant education, with the objective of solving problems without escalation.
- Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process.
- Accurately and fully records the claimant's description of the disability onset, medical condition, medical sources, functioning, and vocational history.
- Demonstrates technical knowledge and application with respect to the VA disability process.
- Obtains information regarding other services/programs that might be helpful to the claimant such as health insurance assistance, Medicare, state funded programs (welfare) and other local resources.
Company info
- We enjoy working together to make a difference, get the job done, and find solutions for our customers.
Equal opportunity
- ALL characteristics protected by federal, state, or local law.
This listing is sourced directly from Allsup's careers page and normalized into a canonical job model.