AstraZeneca
Sr. Manager CRM Field Operations
Gaithersburg, Maryland, United States of America · Senior
Sponsorship not specified$137k-$205kDetected 1 day ago
SalesforceCRMCustomer SuccessLeadershipCommunicationCollaboration
About the role
- The Senior Manager, CRM Operations & Field Enablement is responsible for leading the day-to-day business operations and operational excellence of the CRM ecosystem for US Oncology.
- Ensure operational readiness and continuity for launches, field force changes, campaigns, and business priorities.
- Execute CRM roadmap priorities in partnership with business stakeholders and cross-functional teams.
Responsibilities
- Lead the day-to-day operational management of CRM capabilities, ensuring business continuity, operational effectiveness, and user satisfaction.
- Serve as the operational owner of CRM-related business processes, workflows, and support models.
- Monitor CRM performance, identify operational gaps, and implement improvements to enhance field efficiency and user experience.
- Manage CRM releases, enhancements, issue triage, testing, and operational deployment activities.
- Maintain change control, documentation, and operational governance processes.
- Act as primary operational liaison for field teams regarding CRM-related inquiries, processes, efficiencies, and support needs.
- Drive adoption and operational pull-through of CRM capabilities through communications, training, and support.
- Partner with Commercial Operations, IT, Marketing, Data & Analytics, Sales Leadership, and vendors to support execution of CRM capabilities.
- Influence within the function to optimize processes, improve adoption, and address operational needs.
- Why AstraZeneca: Here, patient needs drive our decisions and fuel our courage to innovate.
Requirements
- Bachelor's degree.
- 2 + years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent).
- Strong understanding of sales processes and workflows Strong commitment to customer success and user experience.
Skills
- Join us in our outstanding and ambitious world.
Compensation
- The annual base pay for this position ranges from $136,938 to $205,407.
Benefits
- Our positions offer eligibility for various incentives-an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles.
- Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.
- But that doesn't mean we're not flexible.
Equal opportunity
- If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
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This listing is sourced directly from AstraZeneca's careers page and normalized into a canonical job model.