Mediavine
Account Manager, Publisher Success
Chicago, Illinois, United States
Sponsorship not specified$65k-$80kDetected 24 days ago
ExpressHubSpotSalesforceCRMCustomer SuccessCommunicationCritical ThinkingTime ManagementOrganizational Skills
About the role
- The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention.
- This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers.
Responsibilities
- Manage an established portfolio of publishers, focusing on retention and growth.
- Take on new accounts, build rapport, and foster trust and long-term partnerships.
- Proactively assess potential risks of churn and implement solutions to ensure ongoing success.
- Deliver periodic business reviews and performance reports.
- Maintain consistent and personalized communication with each publisher.
- Collaborate with Support Specialists and Engineers to resolve day-to-day issues.
- Maintain expert-level knowledge of Mediavine's products and services to suggest relevant features.
- Perform other duties as assigned.
Skills
- This position requires excellent communication, analytical skills, and a "publisher-first" mentality.
Compensation
- $65k-$80k
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This listing is sourced directly from Mediavine's careers page and normalized into a canonical job model.