Zillow

Senior Product Manager, AI Platform & Ecosystem

Remote-USA · Senior

Sponsorship not specified$149k-$237kDetected 27 days ago

Machine LearningLLMsProduct ManagementCRMCustomer SupportCommunication

About the role

We're looking for a Senior Product Manager to help shape how AI works across Follow Up Boss.
You'll influence how AI-powered experiences understand context, take action, and become more personalized over time.
Help identify and prioritize the highest-value platform and ecosystem opportunities based on product needs, usage patterns, and long-term strategy.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.
In this role, you'll lead the platform capabilities that connect AI to FUB's data, workflows, and integrations, making it possible to build smarter, more useful experiences for agents.
Own the strategy and evolution of the platform capabilities that enable AI assistants, workflows, and integrations to interact with Follow Up Boss in reliable, scalable ways.
Partner closely with engineering, AI/ML, design, and product peers to assess tradeoffs, define solutions, and ship iteratively.
Drive alignment across teams by communicating roadmap priorities, progress, and strategic decisions clearly to stakeholders and leadership.

Experience building AI-powered products, with a strong understanding of how tools, context, memory, evaluation, and reliability come together in real product experiences.
A track record of defining success metrics, using data to measure impact, and making strong product decisions in ambiguous environments.
Clear communication skills, including the ability to translate complex ideas into strong product thinking, crisp documentation, and aligned execution.
We encourage you to apply if you have transferable skills or related experiences.

5+ years of product management experience, ideally in platform, infrastructure, AI, LLMs, workflow, or other technically complex product spaces.
Experience with CRMs, workflow automation, B2B SaaS, external integrations, or adjacent AI platform capabilities is a plus.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually.
The base pay range is specific to these locations and may not be applicable to other locations.

Contribute to the long-term vision for how AI platform capabilities show up in product experiences across web, mobile, automation, and assistant surfaces.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Follow Up Boss (FUB), part of Zillow Group, is a leading CRM for high-performing real estate teams, serving more than 100,000 agents.
Our mission is to help agents deliver exceptional client experiences, run their business with ease, and win more deals.
Within the FUB Product organization, this team is building the AI platform and ecosystem capabilities that power the next generation of product experiences, helping agents spend less time navigating software and more time building relationships.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

This listing is sourced directly from Zillow's careers page and normalized into a canonical job model.