Skadden

Skadden

Client Operations Project Manager

Washington D.C

Sponsorship not specified$130k-$150kDetected 30 days ago
Project ManagementBusiness DevelopmentNegotiationAccountingExcelEmployment LawCommunicationCollaborationProblem SolvingMicrosoft OfficeAccounts Payable

About the role

  • We are seeking a C l ient Operations Project Manager to join our Firm.
  • This position will be based in our DC office (hybrid).
  • Please note this role will require you to be on-site at our DC Office 3 days a week.

Responsibilities

  • Condenses complex information into clear, actionable summaries and reports to support partner decision-making and to facilitate progress with the client accounting teams.
  • Provides guidance and support to partners and team members regarding client accounting processes, policies, and best practices.
  • Collaborates with partners, clients, and the Client Accounting team to deliver tailored pricing strategies and ensure rates are in accordance with client agreements and Outside Counsel Guidelines.
  • Monitors client collections year-round, tracking collection commitments, coordinating with partners and internal teams to implement targeted strategies, and driving efforts to ensure timely payments in line with firm financial objectives.

Requirements

  • Excellent interpersonal, written, and verbal communication skills, with the ability to synthesize and present complex information clearly.
  • Proficiency in relevant firm software (e.g., Outlook, Excel, Aderant Expert, iManage) and the ability to learn new systems quickly.
  • Ability to handle multiple projects, shifting priorities, and meet deadlines in a fast-paced environment.
  • Ability to work well independently as well as effectively within a team.
  • Knowledge of and ability to administer Firm operations, policies, and procedures.
  • Minimum of five (5) years of law firm or professional services experience in client administration, billing, or related functions.
  • Demonstrated ability to build and maintain trust-based relationships with partners and clients.
  • Strong analytical, organizational, and project management skills.
  • Deep understanding of law firm client administration, including intake, billing, e-billing, conflicts, KYC, rates, pricing, and collections.
  • Solutions-oriented critical thinker with a proactive approach to problem-solving and process improvement.
  • High attention to detail, discretion, and professionalism in handling sensitive matters.
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
  • Education and Experience

Nice to have

  • Bachelor's degree required
  • advanced degree or relevant certifications preferred.

Compensation

  • The starting base salary for this position is expected to be within the range listed under Salary Details.
  • Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
  • Salary Details

Benefits

  • We offer generous benefits to help you achieve wellness in all areas of your life.
  • Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
  • Generous paid time off.
  • Paid leave options, including parental.
  • For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits
  • In accordance with the Transparency in Coverage Rule,
  • In-classroom, remote, and on-demand learning and professional development opportunities.

Company info

  • Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
  • The Opportunity
  • We are seeking a C l ient Operations Project Manager to join our Firm. This position will be based in our DC office (hybrid). Please note this role will require you to be on-site at our DC Office 3 days a week. The Client Operations Project Manager serves as a strategic partner and the primary point of contact for assigned partners, practice areas, their clients, and the firm's client administration and accounting teams. This role is highly partner and client-facing and is responsible for actively engaging with partners, clients, and internal teams to facilitate day-to-day administrative operations and resolve complex issues related to client accounting procedures. The Client Operations Project Manager drives the client/matter lifecycle forward, facilitating processes such as new business intake, billing rates and special arrangements, RFPs, pricing, billing, e-billing, and collections. This includes proactively tracking and coordinating negotiation of client outside counsel guidelines, requests for new engagement letters, and client audit requests. The Client Operations Project Manager is expected to serve as the single point of contact for partners and drive client administration and accounting processes to completion by following up on outstanding items, breaking down and resolving issues, and ensuring that all stakeholders are kept informed and aligned. By alleviating administrative burdens and ensuring operational efficiency, this position enables partners to focus on client service and business development while maintaining compliance and supporting the firm's financial performance.
  • Serves as the primary point of contact and liaison for assigned partners, practice areas, their clients, and internal client administration and accounting teams, building strong, trust-based relationships, and ensuring clear, consistent communication.
  • Prepares and delivers regular updates and analysis on client onboarding, billing, collections, and financial performance.
  • Proactively follows up with clients, partners, and internal teams to move matters forward, address outstanding issues, and ensure timely completion of all client accounting processes.
  • Collaborates with clients and accounting teams to resolve invoice issues, including analyzing and reallocating charges to meet client requirements and budgets, ensuring prompt payment.
  • Facilitates information needed for the e-billing team to submit bills electronically, track invoice status, and address rejections or deductions with billing and collections staff.
  • Works alongside the Rates team to ensure successful timekeeper and rate submissions, monitors approvals, and resolves discrepancies.
  • Facilitates billing for assigned partners and clients, preparing, reviewing, and editing invoices for accuracy and compliance.
  • Identifies and addresses rejected or adjusted invoices, processes write-offs, and maintains current records for each client and matter.
  • Track matter accruals against approved client budgets and alternative fee arrangements (AFAs) as needed to identify variances and profitability trends, and escalate potential issues early.

Equal opportunity

  • Equal Opportunity Employer.
  • Applicants who require an accommodation during the

Visa & Work Authorization

  • le factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexua
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This listing is sourced directly from Skadden's careers page and normalized into a canonical job model.