CargoSprint

Sr Manager, Customer Success

United States-Remote · Senior

Sponsorship not specified$30k-$60kDetected 16 days ago

ConfluenceHubSpotSalesforceCRMAccount ManagementLogisticsProcess ImprovementCustomer SuccessCustomer SupportZendeskLeadershipCollaborationPublic SpeakingFreight Forwarding

About the role

This is a greenfield role with executive backing and a clear mandate: ensure that every customer who signs with CargoSprint activates, adopts, and grows.

Responsibilities

Own Time to Value (TTV)-the speed at which a new customer completes their first successful transaction on the CargoSprint platform.
Build and continuously improve onboarding playbooks tailored to 2 to 3 key product and customer segment combinations, starting with CargoSprint's highest-volume use cases.
Our workplace fosters innovation, collaboration, and the drive to solve industry challenges.
About You You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you.
About the role CargoSprint is building a new Customer Success function-and we're looking for the leader to build it.
As Senior Manager, Customer Success, you will own the post-sale customer lifecycle for
You will design and operate a structured, repeatable playbook that moves customers from contract signature to measurable value-before issues arise, before churn sets in, and before Support has to intervene.
Onboarding & Activation Design and own a defined onboarding journey for new customers, including how-to resources, training sessions, and milestone check-ins within the first 30 to 60 days of engagement.

Nice to have

Background in logistics, freight forwarding, payments, or port and terminal technology is a strong differentiator.
Experience standing up a Customer Success function from scratch, including defining the playbook, instrumentation, segmentation model, and metrics framework.
Familiarity with designing automated onboarding flows, triggered email sequences, and in-app engagement tools for low-touch customer segments.
Exposure to Lean, Six Sigma, or similar operational frameworks for identifying and eliminating systematic causes of customer failure to activate or retain.
We'd love to hear from you!
If you don't meet all of the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience-talent comes from many places, and skills are transferable.
Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self.
Our CargoSprint Recruitment Team personally reviews every application.

Compensation

$30k-$60k

Benefits

CargoSprint is dedicated to delivering game-changing solutions that connect the cargo industry like never before, and we are looking for driven, enthusiastic people who share our vision of innovation and excellence.
You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology.
You will own onboarding, health monitoring, retention, and expansion signals across a tiered book of business that spans major freight forwarders, regional drayage companies, and individual owner-operators.
Adoption & Health Monitoring Monitor product usage signals-login frequency, transaction volume, feature adoption-to identify customers who are disengaging before they churn or escalate to Support.

Company info

401(k) with company match
If you think we are a great mutual fit, we want hear from you!

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This listing is sourced directly from CargoSprint's careers page and normalized into a canonical job model.