Idealogical Group

Idealogical Group

IT Manager / Systems & Infrastructure Lead

Markham, Ontario · Junior · Full-time

Sponsorship not specifiedDetected 29 days ago
PythonBashPowerShellGitSQLGCPAzureCloud PlatformsDockerKubernetesTerraformCI/CDJenkinsDevOpsCybersecurityCustomer SupportDNSFirewallVPNCiscoCommunicationSharePoint

About the role

  • You will be the primary person responsible for keeping systems running, supporting staff, managing vendors when needed, and ensuring our technology environment is secure, reliable, documented, and scalable.

Responsibilities

  • Manage and maintain company IT infrastructure, including switches, firewalls, access points, servers, cloud services, workstations, and related systems.
  • Provide hands-on Helpdesk and end-user support for approximately 30 employees.
  • Manage and support Google Cloud Platform infrastructure, including compute resources, networking, IAM, storage, security controls, monitoring, backups, and cost management.
  • Manage network infrastructure, including switching, VLANs, routing, Wi-Fi, firewall rules, VPN access, and connectivity troubleshooting.
  • Support endpoint management, including laptops, desktops, mobile devices, patching, antivirus/EDR, software deployment, and device lifecycle management.
  • Work with software development teams to support build, test, staging, and production environments.
  • Support CI/CD pipelines, deployment processes, and cloud-based application environments.
  • Improve internal IT processes, security standards, documentation, and support procedures.
  • Manage IT vendors, licensing, warranties, hardware purchasing, and service providers.
  • Minimum 5+ years of hands-on IT experience in systems administration, infrastructure, network support, cloud administration, DevOps, or IT management.

Requirements

  • Required Experience and Skills
  • Strong experience with Microsoft 365, Entra ID / Azure AD, Exchange Online, SharePoint, OneDrive, Teams, and related administration.
  • Strong understanding of Windows workstations, Windows Server, Active Directory, Group Policy, DNS, DHCP, and file permissions.
  • Experience with scripting or automation, such as PowerShell, Bash, Python, or similar tools.

Nice to have

  • Experience with Google Cloud certifications or formal GCP training.
  • Experience with DevOps platforms such as GitHub, GitLab, Azure DevOps, Bitbucket, Jenkins, Docker, Kubernetes, Terraform, or Google Cloud Build.
  • Experience with Google Kubernetes Engine, Cloud Run, Cloud Functions, Artifact Registry, Secret Manager, or Terraform.
  • Experience with RMM tools, ticketing systems, documentation platforms, and password management tools.
  • Relevant certifications such as Google Cloud, Microsoft, Cisco, CompTIA, ITIL, or cybersecurity certifications are considered an asset.
  • The Right Person for This Role
  • You are experienced, dependable, and technically strong.
  • You do not wait to be told what to do.

Skills

  • Takes ownership and follows through.
  • Can work independently with minimal supervision.
  • Is calm under pressure and good at solving problems.
  • Communicates clearly with staff, management, vendors, and technical teams.
  • Understands that documentation, security, and reliability matter.
  • Has the maturity to make good decisions and escalate when appropriate.
  • A stable, full-time position with meaningful responsibility.
  • A growing company where your work has a direct impact.
  • Competitive compensation based on experience.
  • Professional, collaborative work environment.

Compensation

  • Competitive compensation based on experience.

Benefits

  • Maintain backups, disaster recovery procedures, monitoring, documentation, and system health checks.

Company info

  • We are a growing technology-focused company looking for an experienced IT Manager / Systems & Infrastructure Lead to take ownership of our internal IT environment.
  • This is a hands-on role for someone who is confident working independently, solving problems, managing infrastructure, supporting users, and improving systems without needing constant direction.
  • This is not a junior role.
  • We are looking for someone with proven experience, strong technical judgment, and the ability to take responsibility for the health, security, and reliability of our technology environment.
  • The IT Manager will be responsible for managing our internal IT infrastructure, user support, network environment, Google Cloud infrastructure, and DevOps-related needs.
  • This role is ideal for someone who has worked in a hands-on IT management, systems administration, infrastructure, cloud operations, DevOps, or senior technical support role and is comfortable being the go-to technical person in the organization.
  • Administer Microsoft 365, Entra ID / Azure AD, email, user accounts, permissions, security policies, and related cloud services.
  • Position Summary
  • Assist with DevOps-related responsibilities, including Google Cloud infrastructure, deployment pipelines, repositories, development environments, automation, and system integrations.
  • Identify and resolve technical issues independently and proactively.
  • Ensure cybersecurity best practices are followed, including MFA, conditional access, endpoint protection, least privilege access, secure cloud configuration, patching, and backup validation.
  • Plan and execute IT projects such as hardware refreshes, network upgrades, migrations, cloud improvements, DevOps improvements, security hardening, and automation initiatives.
  • Proven ability to work independently and take ownership of IT operations.
  • Experience managing switches, firewalls, wireless networks, VLANs, VPNs, and general network troubleshooting.
  • Hands-on experience with
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This listing is sourced directly from Idealogical Group's careers page and normalized into a canonical job model.