Navitus Health Solutions, LLC

Customer Success Communications Specialist

UNAVAILABLE, UNAVAILABLE, US

No sponsorship$60k-$73kDetected 22 hours ago

ComplianceCustomer SuccessLeadershipCommunicationCollaborationPublic Speaking

About the role

At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range USD $60,214.00 - USD $72,547.00 /Yr.

The Customer Success Communications Analyst is responsible for analyzing, developing, and optimizing internal and client-facing communications across the Customer Success organization.
Analyze communication needs across Customer Success and develop structured approaches for delivering clear, consistent, and actionable messaging.
Evaluate inputs from cross-functional partners to synthesize key updates, risks, and priorities into effective communications that support business objectives.
Develop and manage recurring internal communication strategies, including establishing standards, formats, and governance practices.
Partner with Marketing and Customer Success leadership to assess and prioritize communication requests, ensuring alignment with business priorities and outcomes.
Own the development and evolution of Quarterly Business Review (QBR) materials, templates, and communication frameworks, recommending enhancements to improve clarity, consistency, and impact.
Create and refine presentation materials for QBRs, finalist presentations, and client engagements, ensuring messaging aligns to strategic objectives and audience needs.
Support development of training and enablement content by identifying communication gaps and recommending improvements to messaging and delivery approaches.

2+ years of experience supporting internal communications, content development, marketing coordination, or operational enablement work required.
Experience collaborating with cross-functional teams to collect, summarize, and distribute information required.
Experience supporting presentation materials, written communications, or training content required.

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models.
STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g.
Bachelor's degree in communications, marketing, business, healthcare administration, or a related field, or equivalent work experience, required.

We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them.
Overview Due to growth, we are adding a Customer Success Communications Analyst to our team!

This listing is sourced directly from Navitus Health Solutions, LLC's careers page and normalized into a canonical job model.