GHX
Customer Success Manager, III
Office Location or Remote - USA · Mid
Sponsorship not specified$74k-$98kDetected 18 hours ago
Supply ChainCustomer SuccessCustomer SupportPatient CareLeadershipCommunicationProblem SolvingAccounts Payable
About the role
- The Customer Success Manager will continuously improve customer satisfaction levels and ensure customer retention and upsell readiness.
- As a CSM you will continually look for ways to improve a customer's operation.
- A successful candidate will be an exceptional communicator, creative problem-solver with a client-first mentality who is comfortable working in a fast-paced environment.
Responsibilities
- Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.
Requirements
- Minimum of 2 years working in Customer Success role at GHX or,
- Deep knowledge of and user capability with GHX solutions
- Experience in SaaS, materials management, purchasing, data integration, data management, GPO contracting, or Accounts Payable
- Knowledge, Skills, and Abilities
- Self-starter with curiosity and ability to work autonomously
- Strong interpersonal skills with a positive attitude and an ability to engage with customer's business and technical staff
- Actual salaries will vary based on various factors, such as the candidate's qualifications, skills, competencies and proficiency for the role.
- Required
- Minimum of 4 years working in a SaaS Customer Success, Consulting, Sales, Solution Specialist, or equivalent role within the healthcare or healthcare adjacent field.
- Bachelor's degree in business or a related discipline or a combination of education and related experience
- Experience working with and influencing customers and leadership teams.
- Experience working in healthcare Supply Chain and/or for a healthcare provider or supplier; demonstrated success in building and managing strategic client relationships
- Proven ability to drive elevated customer experience and deliver superior customer satisfaction in a complex environment
- Willing to work remotely from home office and travel up to 50%
- Preferred
- CMRP, PMP or similar certification
- Ability to manage special projects and assignments independently with limited direction
Compensation
- The base salary range represents the anticipated low and high end of the GHX's salary range for this position.
- The base salary is one component of GHX's total compensation package for employees.
- $74,000- $98,000
Benefits
- It's the way you do business in healthcare
- Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
- It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not
- Together we take more than a billion dollars out of the cost of delivering healthcare every year.
This listing is sourced directly from GHX's careers page and normalized into a canonical job model.