Berlin City Auto Group

Berlin City Auto Group

Customer Relations Associate

191 Riverside St, Portland, ME 04103

Sponsorship not specifiedDetected 5 days ago
Business DevelopmentHRCustomer SupportCommunicationTime Management

About the role

  • A Customer Relations associate works in the Service Business Development Center (BDC).
  • The role of a Customer Relations associate is vital in the Service Business Development Center (BDC).
  • Their primary responsibility is to provide exceptional customer service by answering incoming calls promptly and addressing customer needs with the utmost care.

Responsibilities

  • They are responsible for answering incoming calls, building customer relationships, and scheduling Service Department appointments.
  • They are the first point of contact for customers and play a crucial role in building and maintaining strong customer relationships, ensuring timely service and getting vehicles back on the road as quickly as possible.

Requirements

  • At least 18 years of age
  • Ability to pass a pre-employment background check
  • Ability to thrive in a fast-paced environment.
  • Possess at least 1+ years of customer service experience.

Nice to have

  • While prior call center experience is a plus, it is not required.

Compensation

  • This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Benefits

  • Flexible schedule with paid time off that accrues from day one of employment
  • An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
  • Health and Wellness membership reimbursement of up to $75.00 per month
  • Competitive pay starts at $18.00 per hour plus a bonus incentive of up to $125.00 per week!

Company info

  • Berlin City Auto Group is a family of dealerships throughout Maine and Vermont.
  • We embrace a culture that recognizes strength lies in differences, not similarities.
  • Our associates are a highly energized, engaged, and diverse team bound by our core beliefs and values.
  • Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary satisfaction for customers and associates.
  • Our philosophy is Easy - a way of doing business that finds a way to satisfy every customer with the highest service level.
  • Our team feels like family, and we treat everyone around us that way.
  • We are passionate about our work and the culture that we have created.
  • To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/
  • Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
  • All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination.
  • This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
  • Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Amendments Act, and all applicable state or local laws.
  • Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.
  • Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship.

Visa & Work Authorization

  • Authorized to work in the United States
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This listing is sourced directly from Berlin City Auto Group's careers page and normalized into a canonical job model.