Wabash Valley Power Alliance

NineStar Connect - Residential Service Consultant

Greenfield, IN, United States

Sponsorship not specifiedDetected 5 days ago

ExcelCustomer SupportCommunicationTime ManagementMicrosoft Office

About the role

We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana.
We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.
Career Development: - We value employees that have a desire to learn and provide reimbursement funds for continuing education.

Customer Service: Provide in-person and phone-based support, addressing questions and concerns related to service options, billing, and account information.
Order Processing: Create, process, and schedule service orders for changes, additions, or repairs, collaborating with other departments as needed to ensure timely completion.
Provide in-person and phone-based support, addressing questions and concerns related to service options, billing, and account information.
You'll answer questions, resolve issues, process information, and help customers make the most of their NineStar Utilities - all while providing outstanding service and support.

High school diploma or equivalent required.
Minimum of 3 years of proven experience in providing excellent customer service.
On-call and Saturday rotation is required.
Other: On-call and Saturday rotation is required.

Familiarity with the Telecommunications and/or utility industry is preferred.
Proficiency in using various software programs, including Microsoft Office Suite (Excel, Word, Outlook, and Teams), and NISC-iVUE is essential.
Technical Proficiency: Familiarity with the Telecommunications and/or utility industry is preferred.

Organization: Strong organizational and time management skills to handle multiple tasks and meet deadlines.
Other: On-call and Saturday rotation is required. Position will be on-site at the Greenfield and McCordsville offices.
Strong organizational and time management skills to handle multiple tasks and meet deadlines.

Help customers understand available service options and guide them through new requests, changes, and upgrades to ensure their needs are met.
Service Consultation: Help customers understand available service options and guide them through new requests, changes, and upgrades to ensure their needs are met.
Communication Skills: Strong oral and written communication skills, with the ability to effectively interact with customers, colleagues, and vendors.
Act with Integrity, Embrace Differences, Committed to Community, Be Innovative, Make Each Day Meaningful, and Seek Quality Results and we're looking for team members who share these values!
In this role, you'll be the first point of contact for our residential customers, assisting them with their Electric, Communications, Water, and Wastewater services.
We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each

This listing is sourced directly from Wabash Valley Power Alliance's careers page and normalized into a canonical job model.