MSX International

Account Manager

Allen Park, MI, United States · Senior

No sponsorshipDetected 55 days ago

Data AnalysisLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingAdaptability

About the role

MSX International is seeking a dynamic and strategic Account Manager to oversee Key Programs.
This role requires a seasoned professional with a deep understanding of dealer operations.
The ideal candidate will have the ability to interact effectively with senior leadership with focus on continuous development of Program Management team.

Strategic Planning: Develop and implement strategic plans to enhance customer experience and program effectiveness.
Utilize performance monitoring data and industry subject matter expertise to develop new solutions and optimize existing solutions.
Stakeholder Engagement: Build and maintain strong relationships with leadership team and provide regular updates and insights on program performance.
Team Development: Mentor and develop MSX Program Managers, fostering a culture of continuous improvement and professional growth.
Collaboration: Work closely with cross-functional teams to drive program success and innovation.
Ability to influence and guide the team and your direct reports in the decision-making process and have an adaptable mindset that drives efficiency and collaboration throughout the organization.
Excellent verbal and written communication skills, including the ability to draft email communications and develop presentations for executive audiences to communicate, achieve buy-in, and drive action.
Minimum of 8 years in a similar role, with a proven history of building cohesive teams, exceeding revenue targets, and maintaining a high level of customer satisfaction.

Knowledge and Skills You Bring to the Role:
Ability to utilize outstanding leadership skills within the organization to ensure reliable methodology, and exceptional delivery that is consistent with client expectations.
Effective professional judgement and the ability to act in utmost confidentiality with sensitive leadership information and navigate tough situations effectively and professionally.
Previous Experience Required:
Strong understanding of dealership operations, with direct experience in service lane processes, customer engagement and fixed operation performance drivers.
Experience running multiple programs simultaneously and meeting daily with the client to ensure we exceed KPIs
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Bachelor's degree in business, marketing or data analytics or equivalent experience preferred.

Ability to apply authoritative command of business transformation delivery and provide thoughtful analysis in real-time with a focus on vision, value, speed, and talent.
A track record of contributing to and executing a cross functional roadmap including vision, strategy, goals, and change management to enable action planning and delivery of results in a high performing organization.

Ensure Program Managers are meeting objectives and providing value to our customers.
Program Oversight: Ensure Program Managers are meeting objectives and providing value to our customers.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

This listing is sourced directly from MSX International's careers page and normalized into a canonical job model.