Naked Wines
Head of Fulfillment Network & Logistics
Denver, Colorado, United States
Sponsorship not specified$160k-$170kDetected 103 days ago
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About the role
- Hybrid role based out of our Sonoma, CA or Denver, CO office Our purpose?
- In a nutshell, we're all about making the world of wine a better place.
- No thirsty middlemen as far as the eye can see.
Responsibilities
- What You'll Own 1.
- Fulfillment Network Strategy Define and evolve our multi-node fulfillment strategy across regions Optimize network design, node placement, and inventory positioning Balance cost, speed, and customer experience at scale Lead decisions on when to expand, consolidate, or shift partners 2.
- 3PL & Carrier Performance (Core Accountability) Own performance across a network of 3PL partners and delivery providers Lead commercial negotiations, contracts, and pricing structures ($40M+ spend) Establish and enforce network-wide KPIs and SLAs (OTIF, OCT, cost per order, damage rates) Implement robust governance (QBRs, scorecards, escalation frameworks) 3.
- End-to-End Customer Experience Own the operational drivers behind delivery experience and NPS Identify friction points across fulfillment and last-mile delivery Partner with Customer Service and Product to continuously improve outcomes 4.
- Data, Systems & Continuous Improvement Leverage data to drive network-wide optimization and decision-making Champion scalable processes across a non-uniform partner network Identify opportunities for automation, standardization, and efficiency gains 5.
- Cross-Functional & Executive Leadership Partner with Wine, Commercial, Finance, and Customer teams to align supply and demand Translate operational performance into business impact and strategic decisions Lead and develop a team responsible for day-to-day execution (including 3PL performance management) 6.
- Ability to analyse situations and implement solutions independently.
- Ability to work cooperatively and establish and maintain effective work relationships while performing duties.
Compensation
- $160- $170,000 Annual Bonus Health, Dental, and Vision Insurance - 90% employee coverage, 60% dependent coverage.
- Wine allowance - $50 a month towards your Nakedwines.com account Personal Pathways - Naked will pay up to $500 annually towards training and development or mental health resources Company Share Plan If you think you fit the bill, we want to hear from you.
Benefits
- Holiday allowance - 34 days of paid time off, including 20 days of accrued paid time off (PTO) and 12 paid company holidays.
- Paid time off also includes your Birthday, plus one additional day for volunteer efforts.
- Retirement plan - 4% employer match.
Company info
- We fund and source directly from independent winemakers to bring customers better quality wine for a better price.
- Our global team (we have offices in the UK and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance.
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