Serve Robotics

Serve Robotics

Service Technician II

San Jose, California · Mid

Sponsorship not specifiedDetected 27 days ago
Machine LearningComputer VisionJiraRobotics

About the role

  • Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.

Responsibilities

  • Provide onboarding support and technical guidance to Technician I employees
  • We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in.

Requirements

  • 2-4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
  • Demonstrated ability to independently troubleshoot complex integrated systems
  • Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
  • Experience performing component-level testing and validation
  • Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
  • Experience in robotics or automation environments
  • Familiarity with structured root-cause analysis methodologies
  • Experience collaborating cross-functionally with engineering or QA teams
  • Ability to prioritize workload and manage multiple repair streams independently
  • Flexibility to work weekends as part of a 5-day schedule

Skills

  • Operates independently on the majority of repair work
  • Exercises judgment in troubleshooting approach
  • Makes repair decisions within established operational guidelines
  • Provides informal technical guidance to junior technicians
  • No formal HR authority
  • Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
  • Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
  • Escalate only systemic or novel failures requiring engineering intervention
  • Maintain strong first-pass fix performance
  • Meet or exceed defined productivity and throughput standards
  • Ensure all completed work meets quality validation requirements

Benefits

  • Our personable sidewalk robot is our vision for the future.
  • It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
  • We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience.

Company info

  • We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
  • The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve's fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.
  • Our team is agile, diverse, and driven.
  • We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
  • The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve's fleet of delivery robots.
  • This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance.
  • Develop and execute repair strategies for moderate-to-high complexity issues
  • Perform component- and sub-assembly-level testing to validate repair effectiveness
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This listing is sourced directly from Serve Robotics's careers page and normalized into a canonical job model.