Astronomer
Service Delivery Manager
New York City
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About the role
- Your work helps customers move efficiently from kickoff to adoption while maintaining a high level of engagement and transparency throughout the engagement lifecycle.
Responsibilities
- Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives
- Develop and maintain project plans outlining milestones, timelines, and responsibilities
- Partner with Sales and account teams to ensure delivery engagements align with broader account priorities
- Experience building and managing project plans for technical or software implementation projects
- Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders
Requirements
- 5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment
- Experience working with data platforms or data engineering-focused products
Compensation
- The estimated salary for this role ranges from $130,000 - $140,000 based on leveling and geography, plus bonus, along with an equity component and a comprehensive benefits package.
Company info
- Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®.
- Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications.
- Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data.
- To learn more, visit www.astronomer.io http://www.astronomer.io.
- You will bring structure and momentum to customer engagements by developing project plans, coordinating technical resources, and maintaining alignment across customers, delivery teams, and account stakeholders.
- This role reports to the Senior Manager of Service Delivery and primarily supports customers operating in East Coast time.
- Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum
- Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption
- Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments
- You will act as the operational lead for customer engagements, orchestrating work across technical delivery teams while helping customers prioritize and execute initiatives that drive platform adoption.
This listing is sourced directly from Astronomer's careers page and normalized into a canonical job model.