Preservica

Customer Success Manager

Boston US - Hybrid

Sponsorship not specifiedDetected 1 day ago

Data AnalysisAccount ManagementCustomer SuccessLeadershipCommunication

About the role

Working closely with a portfolio of key customers your role here is to be their Preservica "Champion".
Maintaining regular contact to ensure that they are driving the best experience from their use of Preservica's Active Digital Preservation solutions.

Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and Marketing to drive additional revenue
Lead customer strategic business reviews both in person and remotely
From developing your leadership skills to improving your technical abilities, we can offer tailored career development based on your aspirations.

Our SaaS Solutions are at the razor's edge of commercial software addressing the need for smart digital preservation technologies.
Aimed at driving customer retention and maximizing upsell and cross selling opportunities.
Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes.

As well as a competitive salary and benefits package, we also offer great future prospects in a fast-growing market sector.

As well as a competitive salary and benefits package, we also offer great future prospects in a fast-growing market sector.

Foster and maintain open channels of communication between the company and its customers, developing decision maker level relationships
Represent the Voice of the Customer (VoC) within Preservica to ensure the business capabilities, strategy, and roadmap meet the existing and future needs of the Customers
Be a subject matter expert in Preservica's products and services guiding customers to best practice and maximizing their ROI
Track record of working in a customer facing role and driving initiatives to maximise the customers ROI
Commercially minded with an aptitude for data analysis, finding trends, risks, and opportunities within our customer interactions. Ability to communicate complex data to customers in a clear and concise way.

This listing is sourced directly from Preservica's careers page and normalized into a canonical job model.