CanadaVisa
Immigration Case Manager
Montreal Office
Sponsorship not specifiedDetected 34 days ago
ExpressCommunicationPlain Language
About the role
- You'll be the primary point of contact for your clients - answering questions, collecting documentation, pushing files through the pipeline, and making sure nothing falls through the cracks.
- You'll work inside a purpose-built dashboard that shows you exactly where every file stands, which clients need attention, and how you're performing against clear targets.
Responsibilities
- Manage a high volume of immigration files, ensuring every client gets timely, clear, and professional communication
- Collect and review client documents, prepare submission packages, and coordinate with lawyers for quality control
- Organized and detail-oriented. You manage multiple files without dropping balls. A name spelled two ways across documents, a date that doesn't add up - these things jump out at you.
Requirements
- You can explain a complicated situation in plain language and make someone feel like they're in good hands.
- Bilingual (English/French) is an asset but not required.
- Keep files moving - if a file is stuck, you know why, and you have a plan to unblock it
Nice to have
- Immigration experience is a plus but not required - we'll train you on the domain.
- We'd rather hire someone with sharp operational instincts and teach them immigration than the other way around.
- Tech-comfortable.
- You've used CRMs, dashboards, or case management tools before.
- You're not intimidated by new software.
Compensation
- We process thousands of cases per year across citizenship, express entry, work permits, family sponsorship, and criminal inadmissibility.
Benefits
- Group benefits including extended health care, telehealth, dental, vision, and paid time off
- Bonus points if you've used AI tools like ChatGPT or Claude and thought about how they could make work faster.
Company info
- Cohen Immigration Law has practiced exclusively in Canadian immigration for nearly 50 years.
- We're the legal team behind CanadaVisa.com http://CanadaVisa.com - Canada's most-visited immigration site, reaching millions of visitors each month.
- We process thousands of cases per year across citizenship, express entry, work permits, family sponsorship, and criminal inadmissibility.
- We're also in the middle of a transformation.
- This is not a firm stuck in the past.
- If you're looking for a place where technology makes your job better every month, where your performance is visible and rewarded, and where the work genuinely matters to real people - this is it.
- We've built an AI-powered client portal, a real-time operations dashboard that gives every team member visibility into their caseload and performance, and we're actively investing in tools that eliminate busywork and let case managers focus on what matters - serving clients well and moving files forward.
Visa & Work Authorization
- We process thousands of cases per year across citizenship, express entry, work permits, family sponsorship, and criminal inadmissibility.
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