Babylist

Babylist

VP, Customer Care & Support

United States · Vp

Sponsorship not specified$244k-$293kDetected 18 hours ago
Supply ChainLogisticsCustomer Support

About the role

  • You're already using it to move faster and improve your output, and you stay curious about what's coming next.
  • Why This Role - You'll shape real policy, not just execute someone else's.
  • More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations.

Responsibilities

  • Have run customer support for a complex, multi-product consumer business at a modern, tech-forward company, where the surface area kept expanding.
  • Have operated at the VP-level, owning support strategy and outcomes for the full function, not just a piece of it, with real accountability to the executive team.
  • Fluent in modern support tooling and AI, with real opinions on where the industry is headed and what great support looks like.
  • Direct, ongoing partnership with the team that owns AI strategy company-wide, without the pressure of owning that build yourself.
  • order and logistics volume alongside new customer use cases,, with real room to design the structure underneath you.
  • We build products that positively impact millions of people's lives
  • Your application and interviews should still reflect you and your own thinking.
  • These tools support our team's review; they do not replace it, and every hiring decision is made by a person.
  • You bring outside benchmarks and internal data to champion change, and you take that point of view to Commercial, Supply Chain and Finance stakeholders to drive alignment.

Compensation

  • $244,352 to $293,239 + 35% annual bonus and competitive equity
  • Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.
  • Competitive pay and meaningful opportunities for career advancement

Benefits

  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Experience with consumer health or another regulated, consumer privacy focused t support environment is a plus
  • Remote work stipend to set up your office

Company info

  • Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem - the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more - generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step.
  • Our Ways of Working
  • Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day - not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.
  • Why You Will Love Working At Babylist
  • We work with focus and intention, then step away to recharge
  • We believe in exceptional management, and we invest in the tools and the time to connect with colleagues
  • AI is part of how we work, not a side experiment. You'll have leading tools like Claude and ChatGPT from day one, with no waiting on access, so the busywork gets handled and your judgment goes where it counts
  • Competitive pay and meaningful opportunities for career advancement
  • We believe technology and data can solve hard problems
  • We're committed to career progression and performance-based advancement
  • Babylist is the leading platform for expecting and new families.
  • As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem - the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more - generating $750M in revenue in 2025.
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This listing is sourced directly from Babylist's careers page and normalized into a canonical job model.