SAIC
Service Desk Site Lead
US
Sponsorship not specifiedDetected 34 days ago
Process ImprovementResearch
About the role
- The Service Desk (ESD) is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints.
- This role is Remote from anywhere within the United States Oversee Ti…
Responsibilities
- Description The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Adelphi, MD.
This listing is sourced directly from SAIC's careers page and normalized into a canonical job model.