Public Partnerships
Enrollment Specialist
California
Sponsorship not specified$23k-$26kDetected 13 days ago
CRMCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- The Enrollment Specialist guides individuals through the participant-directed services enrollment process, ensuring timely documentation, coordination, and education.
- Follows up on referrals for participant-directed services
- Updates enrollment status of individual participants and providers through portal and records in systems.
Responsibilities
- This role provides person-centered support, resolves barriers, and trains participants on program requirements, financial management systems, and fraud prevention to promote successful self-direction.
- Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual
- Engages the entity providing case management or service/support coordination services to the individual to ensure timely coordination of service approval and authorization
Requirements
- Supports the individual/employer and their provider(s) in completing all necessary documentation required for enrollment
Nice to have
- substantial professional experience in a related field may be considered in lieu of formal degree.
- Minimum of one (1) year of experience serving individuals with disabilities and/ or aging adults preferred.
- Related Bachelor's Degree Preferred
Skills
- Strong customer service and support experience
- Proficient in Microsoft Office Suite, CRM, Five 9, My Account platforms and web-based applications
- High aptitude for process assessment, improvement, and recommendations
- Exceptional verbal and written communication skills
Compensation
- Range: $23.00 - $26.00 per hour
- At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.
Benefits
- 401k Retirement Plan
- Medical, Dental and Vision insurance on first day of employment
- Generous Paid Time Off
- Continuing Education Assistance Program
- Participant Education and Support
Equal opportunity
- PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
Visa & Work Authorization
- disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any
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This listing is sourced directly from Public Partnerships's careers page and normalized into a canonical job model.