Independencepet Group

Principal Engineer, Agentic Journey Engineering Lead

Remote USA · Principal

Sponsorship not specifiedDetected 22 days ago

PythonC#Full-Stack DevelopmentGitAzureCI/CDDevOpsRESTData ScienceData VisualizationRAGAgentic AIAI OrchestrationComplianceAgileCRMERPCustomer SupportCadenceCommunicationCollaborationMentoringMicrosoft OfficeSharePoint

About the role

This role is responsible for the hands-on engineering, enhancement, and operational health of AI and agentic solutions across IPH platforms.
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Responsibilities

Build, configure, and deploy agentic AI solutions using Microsoft Copilot Studio, leveraging its low-code/no-code environment to rapidly prototype and scale autonomous agents for business processes.
Design conversational and workflow agents that integrate with Microsoft 365 apps (Outlook, Teams, SharePoint) and enterprise data sources.
Develop custom Copilot plugins and extensions to enhance agent capabilities, including natural language understanding, task automation, and contextual reasoning.
Implement agent safety and transparency features per established governance frameworks and compliance standards.
Partner with product owners and business stakeholders to translate business requirements into agent configurations and workflows.
Agent action design - invoking Power Automate, Dataverse, REST APIs, and MCP servers.
Develop and implement solutions using Power Apps for custom forms, dashboards, and mobile experiences that interact with agentic workflows.
Build and maintain Power Automate flows to orchestrate multi-step business processes, automate repetitive tasks, and integrate with external systems (ERP, CRM, insurance platforms).
Develop Power Apps components for agentic interfaces, including adaptive cards, PCF controls, embedded AI models, and workflow triggers.
Build and configure Dynamics 365 Copilot agents for customer service, sales, and claims workflows, leveraging D365 native agent capabilities alongside Copilot Studio extensions

Requirements

Bachelor's or Master's degree in Computer Science, AI, Data Science, or related field.
12+ years overall experience in application engineering and delivery.
Strong proficiency in Python, C#, or JavaScript.
Hands-on experience with Microsoft Copilot Studio, Power Apps, Power Automate, and Power Platform connectors.
Proficiency in Dataverse - data modeling, customization, and plugin development.
Familiarity with Dynamics 365 CRM, EIS Suite, and other insurance core systems.
Experience integrating SaaS applications in a complex enterprise environment (identity management, data integration, workflow automation).
Working knowledge of Azure cloud services, Azure Integration Services, and API Management.
Experience with solution lifecycle management (managed/unmanaged solutions, ALM tooling) and CI/CD via Azure DevOps.
Familiarity with source control (Git) and DevOps best practices.

Nice to have

Experience with Azure OpenAI, Semantic Kernel, or other agentic AI frameworks.
Microsoft certification in Power Platform, Azure, or Dynamics 365.
Background in insurance workflows and regulatory compliance.
Experience with PowerApps Component Framework (PCF) for custom UI components.
Experience with Adaptive Cards and Bot Framework for Teams-based agent interfaces.
Familiarity with Power BI for reporting and analytics on agentic workflows.
Strong understanding of AI ethics, prompt engineering, and model governance.
Experience ensuring systems comply with relevant regulations (GDPR, CCPA, SOC 2, PCI DSS).

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This listing is sourced directly from Independencepet Group's careers page and normalized into a canonical job model.