United Services Automobile Associa

Director, Claims Operations - Auto Claims Core

Tampa Campus, USA · Director

No sponsorship$143k-$258kDetected 26 days ago

ComplianceCustomer SupportLeadershipCollaboration

About the role

Responsible for leading execution change management, claims strategies, leader development and technology adoption.
We offer a flexible work environment that requires an individual to be in the office 4 days per week.
This position will be located in the Tampa, FL Commerce Park office.

Selects, develops, leads and holds managers accountable for serving members and providing appropriate solutions in auto, property and other claims operations through their teams.
Plans, organizes, and controls the resources to deliver the appropriate claims service.
Identifies trends and develops action plans as appropriate.
Inspires a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results.
Creates conditions for success removes obstacles, leads and champions change.

Bachelor's degree
8 years of progressive customer service, operational, military or leadership experience to include a minimum of 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.
Experience using, interpreting, solutioning and leading with data.
Experience leading teams handling Auto, Non-Injury Claims
Experience shaping a culture of inclusivity and excellence as evidenced by leadership in internal/external organizations to include Diversity Business Groups (DBGs)

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
USAA does not provide visa sponsorship for this role.

Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an Equal Opportunity Employer.

This listing is sourced directly from United Services Automobile Associa's careers page and normalized into a canonical job model.