Entrega

Entrega

Account Support Specialist - Automotive Retail

Troy, Michigan

Sponsorship not specifiedDetected 4 days ago
Project ManagementAccount ManagementOnboardingResearchLeadershipTime Management

About the role

  • The Account Support Specialist is expected to manage an assigned list of Dealers regarding OEM software applications.
  • This includes supporting onboarding to the software application, recommending customizations to meet the Dealer's needs and goals, and ultimately driving utilization through training and influence on how the software application meets current consumer behaviors.

Responsibilities

  • We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.
  • We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management.
  • To become the trusted advisor, the Account Support Specialist will know how to customize and leverage the applications to achieve the Dealer's unique goals, and effectively communicate with urgency, empathy, and value.
  • Dealers and/or the development teams will engage this role to prescribe and develop customized solutions related to Dealer questions and/or issues about the applications.

Requirements

  • Ability to work independently as well as in a team environment.
  • Demonstrated ability to solve problems and formulate recommendations.
  • Self-starter with a high degree of integrity and professionalism.
  • Perform other tasks and duties as required to support and contribute to the overall success of the organization.
  • Comfortability working under pressure or strict deadlines.
  • Passion for learning and personal growth.
  • Possess organizational and prioritization skills.
  • Understanding of organizational methods, time management process, and project management foundations.
  • Education and Experience:
  • Compensation & Benefits
  • This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.
  • We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees' well-being.

Nice to have

  • Bachelor's degree plus 1+ years work experience in sales, account management, project coordination, project management, or a client focused industry required.
  • 1+ year OEM program knowledge preferred.
  • 1+ year Dealership experience preferred.

Compensation

  • This role offers a competitive base salary aligned to experience and scope.
  • Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.

Benefits

  • The Account Support Specialist will drive Dealer engagement and utilization with the platform through best practice training and platform benefits.
  • This role requires a continued learning of the applications, Dealership inventory data process, and third-party vendor functionality.

Equal opportunity

  • Entrega is an Equal Opportunity Employer.
  • Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.
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This listing is sourced directly from Entrega's careers page and normalized into a canonical job model.