Uber Freight

Uber Freight

Lead Strategic Customer Success Partner

Rogers, AR 72758, United States · Full-time

Sponsorship not specifiedDetected 6 days ago
Data VisualizationAccount ManagementSupply ChainLogisticsCustomer SuccessCommunicationPublic SpeakingTransportation Management

About the role

  • You will also play a key role in strengthening customer relationships, identifying opportunities for account growth, and ensuring successful execution of strategic initiatives across complex transportation networks.
  • About Uber Freight Uber Freight helps companies move goods more reliably and efficiently.
  • We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.

Responsibilities

  • Develop and execute account strategies to drive retention and growth
  • Lead customer business reviews (QBRs/MBRs) and executive presentations
  • Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes
  • Manage escalations and resolve complex customer issues
  • Support contract renewals and commercial discussions as needed
  • Build strong relationships with customer stakeholders at multiple levels
  • You will lead customer engagement, own account strategy, and partner closely with internal teams to deliver measurable business outcomes.
  • This role is ideal for someone who enjoys working directly with customers, leading cross-functional initiatives, and using data and insights to drive decisions and results.

Requirements

  • 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
  • Experience managing customer relationships in a client-facing role
  • Experience managing escalations or resolving customer issues
  • Travel required up to 25%, depending on customer and business needs

Nice to have

  • Bachelor's degree in Business, Supply Chain, Logistics, or related field
  • 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments
  • Experience managing enterprise or strategic customer accounts
  • Experience leading QBRs/MBRs and executive-level presentations independently
  • Experience supporting contract renewals or account growth discussions
  • Experience with Tableau, Power BI, or similar reporting tools
  • Strong understanding of supply chain or transportation operations
  • Experience influencing stakeholders without direct authority

Compensation

  • Salary Type: Salary

Company info

  • Own and manage relationships with enterprise customers

Visa & Work Authorization

  • No immigration sponsorship or transfer available for this role.**
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This listing is sourced directly from Uber Freight's careers page and normalized into a canonical job model.