Benchling

Benchling

Solutions Delivery Manager

Boston · Senior

Sponsorship not specified$150k-$200kDetected 64 days ago
Agentic AICustomer SupportCommunicationProblem Solving

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

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Files H-1B transfers

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About the role

  • The Solutions Delivery Manager is responsible for ensuring Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team.
  • Chemistry is one of Benchling's newest and most exciting product areas — unlocking an entirely new group of companies, scientists, and science to be done on Benchling.

Responsibilities

  • Deliver services and oversee services engagements to ensure high quality solution and delivery
  • Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
  • Build and maintain solution assets, such as best practices documents
  • Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.)
  • Collaborate across CX departments to reflect customer learnings into solution assets
  • Operationalize Benchling’s new product introduction motions to deliver new product insights
  • They will develop, and continuously improve our solutions as both the science and Benchling product capabilities evolve.
  • A successful candidate will be comfortable working across teams and systems, often with no existing guidance or playbook, to deliver impactful solutions and value aligned with our department and team goals.

Requirements

  • Experienced customer experience professional with a strong track record in overseeing the success of customer engagements
  • Superior customer service skills – the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency
  • Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information
  • 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field
  • 2+ years experience in customer service or customer-facing roles
  • Bachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.)

Nice to have

  • Knowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products is preferred
  • Ph.D. in chemistry is preferred

Skills

  • When a breakthrough is delayed, the world waits.
  • Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps.
  • AI has the potential to change this, compressing decades of R&D work into years.
  • But that only happens when clean, structured scientific data and AI are built into how science gets done.
  • Benchling is the AI platform for biotech R&D.

Compensation

  • $150k-$200k

Benefits

  • Navigate a budding product area through to market adoption — partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space

Company info

  • We are rebuilding biotech for the AI era.
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