Gorgias
Principal AI Engineer
Toronto · Principal
Sponsorship not specifiedDetected 28 days ago
PythonDistributed SystemsVector DatabasesKafkaMachine LearningLLMsRAGManual TestingResearchLeadershipCollaborationMentoring
About the role
- 🤖 Work on production AI systems used by thousands of businesses
- 🧠 Define how we evaluate and improve AI performance at scale
- 📈 Reduce manual processes and improve iteration speed on AI features
Responsibilities
- End-to-End Platform Ownership: Architect and lead the development of our internal evaluation platform, moving the needle from manual testing to a fully automated lifecycle (from LLM-as-a-judge creation to production monitoring).
- Accelerate Time-to-Market: Directly impact our primary KPI by designing tools and workflows that drastically reduce the time it takes to deliver a calibrated, production-ready agent.
- Squad Empowerment: Serve as the "AI Technical Lead" for product squads, guiding them through the complexities of agent design, failure analysis, and prompting best practices.
- Decentralize Quality: Instead of being a bottleneck, you will build the "paved road" that allows product squads to become autonomous in measuring and maintaining their own agent quality.
- As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
- At Gorgias, AI is a natural extension of how we work and build.
- We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
Requirements
- 8+ Years of Engineering Excellence: You are a Staff-level engineer first.
- You've built systems that handle high scale, and you know how to architect for long-term maintainability and performance.
- Beyond the Wrapper: You have serious experience moving beyond simple API calls to architecting multi-stage AI orchestrations (agents, chained workflows, or custom runtime logic).
- Infrastructure Mindset: You are comfortable with the "glue" that makes AI work: vector databases, semantic caching, and API integration with third-party tools.
Skills
- Strong backend experience (Python preferred)
- Experience with distributed systems and event-driven architectures
- Familiarity with tools like Kafka, Pub/Sub, or equivalent
- Experience working with LLMs (prompting, RAG, agents, evaluation workflows)
- Experience building APIs and scalable services
- Understanding of monitoring, observability, and system performance
- Recruiter phone screen
- HM Interview
- System Design Interview
- AI Case Study (take-home, ~1-2 hours)
- Technical Deep Dive of case study
- Final Leadership Interview
Compensation
- Once per year we organize offsite team retreats and company retreats!
- Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
Benefits
- 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
- 🧸 Paid parental leave (16 weeks)
- 🏥 Private health insurance and retirement pension (RRSP with Gorgias matching up to 4%)
- 📚 Get up to $2,600 CAD of learning material per year (books, courses, training, and individual coaching)
- 🤕 Paid sick leave
Company info
- a unified AI agent that sells, supports, and re-engages customers across the entire journey.
- Conversational Commerce is the future of ecommerce, and we're leading that shift.
- Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.
- By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.
- Engineering Leadership
- We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
Equal opportunity
- ✈️ For a smooth onboarding, we invite you to our Toronto office for one week (flights and accommodation handled by Gorgias)
- If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.
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This listing is sourced directly from Gorgias's careers page and normalized into a canonical job model.