Lseg
Manager - Implementation Management, Americas
USA-New York-28 Liberty Street · Part-time
Sponsorship not specified$172k-$286kDetected 1 day ago
Stakeholder ManagementAccount ManagementCustomer SuccessLeadershipCommunicationCollaboration
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37Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
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About the role
- The Customer Implementation Management team operates across a portfolio of strategic clients, driving end-to-end delivery of implementation and migration programs.
Responsibilities
- Lead and manage a geographically distributed team across the Americas, driving performance, accountability, and engagement
- Act as the senior escalation point for customer, partner, and internal delivery issues
- Partner closely with Sales, Account Management, Customer Success, and internal teams to drive seamless delivery
- Drive consistent execution across a portfolio of projects and BAU activities, ensuring adherence to timelines, quality, and performance standards
- Own and improve implementation performance metrics, including ServiceNow delivery and operational KPIs
- Lead process standardization and continuous improvement initiatives to enhance efficiency and scalability
- Identify and drive process improvements, automation opportunities, and operational enhancements
- Support strategic programs and initiatives, including large-scale migrations and platform upgrades
- Embed best practices and scalable frameworks to support business growth
- Build a strong talent pipeline and support career development across the team
Skills
- Proven leadership experience managing diverse, geographically distributed teams
- Strong track record in customer-facing roles, ideally within implementation, delivery, or service management
- Excellent stakeholder management, communication, and influencing skills
- Experience delivering complex, multi-stream projects in a global environment
- Good understanding of LSEG products, systems, and processes (preferred)
- Career Stage:
Compensation
- The anticipated base salary for this position is $171,500 - $285,900.
- Individual salary will be reflective of job related knowledge, skills and equivalent experience.
Benefits
- LSEG is committed to offering competitive Compensation and Benefits.
- In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/"bonus plan").
- Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match.
- LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
- London Stock Exchange Group (LSEG) Information:
Company info
- The team partners closely with Sales, Customer Success, Order Management, and technical teams to execute both customer-driven and strategic initiatives, ensuring efficient and high-quality delivery aligned to business objectives.
- Build strong relationships with key customers, ensuring high-quality experience across all implementation activities
- Join us and be part of a team that values innovation, quality, and continuous improvement.
- Our purpose is the foundation on which our culture is built.
- Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
- They go to the heart of who we are and guide our decision making and everyday actions.
- Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.
- We are proud to be an equal opportunities employer.
Equal opportunity
- However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
This listing is sourced directly from Lseg's careers page and normalized into a canonical job model.