Aidoc
Technical Support Engineer
US · Full-time
Sponsorship not specifiedDetected 16 days ago
PythonBashDistributed SystemsSQLAWSGCPCloud PlatformsGrafanaDatadogRESTIncident ResponseJiraSalesforceCustomer SupportFDA RegulatoryCommunicationCollaboration
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays.
Responsibilities
- Own Customer Impacting Issues
- Escalate and partner with engineering teams to drive long-term fixes.
- Develop and maintain troubleshooting documentation, runbooks, and operational processes.
Requirements
- 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role.
- Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.
- Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments.
- Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers.
Nice to have
- Experience participating in incident response, production alerting, or on-call rotations in a live production environment.
- Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues.
- Experience supporting or operating within SaaS or cloud-based platforms.
- Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms.
- Comfort analyzing application logs, system metrics, and traces to diagnose production issues.
- Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic.
- Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.
- Working at Aidoc
Benefits
- A range of medical, dental and vision benefits
- Stock options for all full-time employees
- A 401(k) plan with company match, life insurance, plus long- and short-term disability
- The opportunity to directly improve medical care and impact patient outcomes
- We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
Company info
- Working at Aidoc We're a dynamic, collaborative and fast growing team of more than 500 global employees, committed to improving the world of healthcare.
- We're looking for mission-driven people excited to do transformative work.
- This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment.
- Provide clear, proactive communication to customers throughout the lifecycle of an issue.
- Monitor and triage production alerts impacting customers or system reliability.
Equal opportunity
- equal opportunity for all individuals.
This listing is sourced directly from Aidoc's careers page and normalized into a canonical job model.