DriveTime Family of Brands
Customer Relations Specialist
7457 E Hampton Ave Mesa, AZ 85209 · Contract
Sponsorship not specifiedDetected 2 hours ago
Outbound SalesCustomer SuccessResearchLeadershipCommunicationProblem SolvingMentoring
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16Unrated
Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation.
- You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles.
- Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties.
Responsibilities
- Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
- You will need the ability to maintain personal composure when confronted with a difficult situation.
Requirements
- High School Diploma or GED required.
- Bachelor's degree or equivalent experience preferred.
- Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
Benefits
- Medical, dental, and vision, oh my!
- DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Tuition Reimbursement.
- Wellness Program.
- Health is wealth!
- This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Paid Time Off.
Company info
- In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale.
- We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking. - Passionate and goal oriented.
- We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. - Levelheaded.
- Interacting with customers through multiple means of communication, including phones, text, and social media.
- Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
- We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
- We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
- We offer competitive pay across the organization, because, well… money matters!
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