Sanofi
Case Management Specialist - Rare Hematology (Spanish-Speaking)
Cambridge, MA
Sponsorship not specified$86k-$124kDetected 12 days ago
Data AnalysisSalesforceCRMExcelPatient CareLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft Office
About the role
- Coordinate between patients/families, healthcare providers, insurance providers, specialty pharmacy and local resources.
- Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions.
- About Sanofi: We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth.
Responsibilities
- Leads the case management process, while balancing the needs of individual patients to align with the business needs/objectives of Sanofi and the Rare Blood Disorder business unit.
- Demonstrates and maintain high level of business acumen, understanding of Sanofi's business model and the role of the case manager and patient support services team in driving initiatives to meet the goals of the business unit.
- Document call details with attention to data integrity to ensure compliance and enhance our service offering
- Exceed best-in-class patient services to ensure a positive patient experience to support Sanofi business priorities.
- In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
- Manage complex issues and utilize approved resources to reduce/remove barriers as needed
- Able to consistently identify complex patient specific issues and develop a plan to address accordingly.
- Also educate all stakeholders on patient support services.
Requirements
- Bachelor's degree required
- Minimum 3 years of experience in a patient facing or case management role.
- Enroll patients who qualify into the appropriate financial assistance program as needed/required.
- Degree in social work or human services preferred (or equivalent professional experience in a health care or insurance setting.
- Minimum 3 years of experience in a patient facing or case management role. Experience should include but is not limited to home care management, case management review, utilization review, social service support, insurance reimbursement and patient advocacy.
Nice to have
- Industry experience preferred.
- Spanish language fluency highly preferred
- Developed communication, mediation, and problem solving-skills
- Experience with engaging patients and caregivers with rare/chronic conditions
- Excellent attention to detail and ability to multi-task in a fast-paced environment
- Experience with Salesforce CRM preferred
- Proficient with MS Word, MS Excel, and MS PowerPoint
- This schedule can vary between 8:30 am - 7:00 pm EST (hours to be determined before hiring)
Compensation
- $85,500.00 - $123,500.00
- All compensation will be determined commensurate with demonstrated experience.
Benefits
- Engage patients/families to create a trusting relationship, uncover patient needs, understand challenges, and provide education and support.
- Maintains comprehensive understanding of the reimbursement process, navigation of health care systems, insurance plans, payer trends, and internal and external patient assistance programs and related resources.
- Raises own performance expectations and goals to support entrepreneurial approach to the business.
- Provide caseload coverage outside of assigned territory as needed.
- Educates patients, family members, healthcare providers, and other collaboration members regarding insurance options, limitations, and other requirements.
- Conduct benefit investigations, provide patient education, enroll/educate patients on/with patient support programs and coordinate outpatient services.
- Employees may be eligible to participate in Company employee benefit programs.
- Additional benefits information can be found through the LINK.
Company info
- We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth.
- Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world.
- Together, we chase the miracles of science to improve people's lives.
Visa & Work Authorization
- ual opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity
This listing is sourced directly from Sanofi's careers page and normalized into a canonical job model.