Csagroup

Technical Specialist - Wire and Cable

Atlanta · Director · Full-time

Sponsorship not specifiedDetected 30 days ago

Project ManagementAccount ManagementResearchCommunicationCollaborationProblem SolvingTime ManagementMentoringPublic Speaking

About the role

The Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts.
To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction, while promoting the use of CSA Group for new or expanded services.

In partnership with the SAM, Account Managers & Commercial Director, establishes and maintains account relationships to meet personal sales targets, emphasizing the expanded use of CSA Group services.
Participates in associations and outside organizations deemed appropriate by the commercial business unit leader. Establishes and maintains a list of contacts to be shared with others on team.
Manages the relationship with clients by determining client needs and expectations. Relates necessary information to operations to maintain customer satisfaction.
Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager.
Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations.
Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on client's requests.
Initiate and ability to develop new customer contacts
Problem resolution skills, to deliver high quality and timely services

Mentors junior certifiers and lab staff as required.
Performs certification projects and project reviews (Full category) as required to maintain technical qualifications.
Prepares written pricing proposals for services for clients, working with the commercial team and as required with the technical operations staff.
Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required.
Computer proficiency (word processing)
Communicates with appropriate Operations staff as required during the sales process.
Participates in CSA Group Technical Network, Technical Panel as required and may support international standards development.
Bachelor's Degree in Engineering with Registration as a Professional Engineer, with six or more years of experience in specific commercial unit's industry
or a three years College Diploma in a relevant technological discipline, with six or more years of work experience in similar industry
Computer proficiency (word processing); keyboarding

from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Our employees take pride in making a difference in people's lives through the work that we do.
We're looking for people like you to help make it happen.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Is able to explain test rationale and outcomes to customers.
Responsive and pleasant when dealing with external and internal customers, peers and co-workers
Determine sample requirements and method / location for testing / evaluation best suited to customers' needs.

This listing is sourced directly from Csagroup's careers page and normalized into a canonical job model.