HP Inc.

HP Inc.

3LS Technical Engineer - Video Conferencing

Austin, Texas, United States of America · Full-time

Sponsorship not specified$137k-$160kDetected 20 days ago
AndroidAzureLinuxExcelLogisticsCustomer SupportDNSVoIPCommunicationWriting

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • 3LS Technical Engineer - Video Conferencing
  • In this position, you will be the primary interface for managing and driving customer issues to resolution. ECS (Engineering Customer Support) is the highest level of technical expertise before engagement with the Development teams. You will be working with Poly's Video Conferencing Endpoint line of Products such as the G7500, X30/X50, and Poly cameras.

Responsibilities

  • The ECS role involves supporting Poly Global Support for day-to-day customer issues.
  • ECS (Engineering Customer Support) is the highest level of technical expertise before engagement with the Development teams.

Requirements

  • Expert level experience with Poly Video products, and MTRoA products
  • Ability to read and analyze network packet captures
  • Knowledge of advanced network configurations
  • Knowledge of Teams transport protocols
  • Experience in administering Microsoft products and technologies such as Azure AD, Intune, Teams, and product licensing
  • Experience with Android and Linux based operating systems
  • Knowledge of Zoom transport protocols
  • Knowledge of USB protocols and troubleshooting
  • Experience using and basic configuration of Active Directory
  • A working knowledge of various testing tools used for Video, HDMI, Network capture, USB, etc
  • Excellent troubleshooting skills and methodical approach to troubleshooting
  • Skills in basic network administration
  • Excellent technical writing skills to help author and maintain support documentation (administrator guides, field notes, etc.)

Nice to have

  • 3LS Technical Engineer - Video Conferencing
  • In this position, you will be the primary interface for managing and driving customer issues to resolution.
  • You will be working with Poly's Video Conferencing Endpoint line of Products such as the G7500, X30/X50, and Poly cameras. *Knowledge in troubleshooting these products is a big plus!
  • The candidate will need to excel in Troubleshooting skills for both Network and product System Log analysis.
  • Basic Teams administration skills a plus
  • Knowledge of SIP RFCs a plus
  • Knowledge of SIP Call flow a plus

Compensation

  • The pay range for this role is $137,000.00 - $160,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
  • Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

  • HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including
  • 4-12 weeks fully paid parental leave based on tenure
  • Additional flexible paid vacation and sick leave ( US benefits overview )
  • The compensation and benefits information is accurate as of the date of this posting.

Equal opportunity

  • Workplace Discrimination is Illegal "
  • Employer (EEO) -
  • HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
  • Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.

Visa & Work Authorization

  • ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
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This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.