cfp
General Manager
San Francisco, California
Sponsorship not specifiedDetected 14 days ago
CRMFinancial AnalysisForecastingBudgetingERPPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoringMicrosoft OfficeFinancial ReportingOSHA
About the role
- The Service Manager is responsible for leading and managing all aspects of the service operations business unit, including field operations, technician performance, customer satisfaction, profitability, scheduling, safety, and operational execution. This role requires prior experience managing a service-based business or construction-related operations with
- responsibility for people leadership, financial performance, and customer relationships.
Responsibilities
- Manage day-to-day service operations to ensure efficient execution of service, inspection, repair, and project work.
- Lead scheduling, dispatching, and workforce utilization to maximize productivity and customer responsiveness.
- Develop and implement operational processes to improve service delivery and profitability.
- Lead, mentor, and develop field technicians, coordinators, and support staff.
- Manage department P&L performance, including revenue growth and cost control.
- Drive service revenue through customer retention, upselling, cross-selling, and operational efficiency.
- Support budgeting, forecasting, and financial reporting processes.
- Build and maintain strong customer relationships.
- Partner with sales teams to identify growth opportunities within existing accounts.
- Support contract renewals and service agreement expansion initiatives.
Requirements
- 5+ years of leadership experience managing a service business, construction operations, or field service organization.
- Proven experience managing technicians, field personnel, or construction/service teams.
- Experience leading teams in fast-paced, customer-focused environments.
- Experience in fire protection, HVAC, electrical, mechanical, plumbing, construction, or related trades.
- Knowledge of service dispatching, scheduling, and field operations management.
- Experience with ERP, CRM, or field service management software.
- Required Experience
- Class B general license or willing to get it
- Demonstrated responsibility for operational performance, budgeting, and profitability.
- Skills & Competencies
- Strong leadership and team development skills.
- Excellent communication and customer relationship abilities.
- Financial acumen and operational problem-solving capability.
Nice to have
- This role requires prior experience managing a service-based business or construction-related operations with responsibility for people leadership, financial performance, and customer relationships.
- Operational Leadership
- Monitor operational KPIs including revenue, gross margin, labor efficiency, technician utilization, backlog, and customer retention.
- Ensure compliance with company standards, safety policies, and regulatory requirements.
- Recruit, hire, onboard, and retain high-performing employees.
- Conduct performance reviews, coaching sessions, and ongoing training initiatives.
- Foster a culture of accountability, teamwork, safety, and customer service excellence.
- Preferred Experience
Compensation
- Commercial Fire Protection is pleased to offer a competitive compensation package which includes: Competitive hourly rate, medical and dental 100% paid by the Company,401k, life insurance, paid time off and holidays, supportive team environ
This listing is sourced directly from cfp's careers page and normalized into a canonical job model.