Siete Foods
Customer Delight Specialist
Austin (HQ)
Sponsorship not specifiedDetected 37 days ago
Customer SupportCommunicationCollaborationOrganizational Skills
About the role
- Pop Quiz: Which phrase sounds most like you?
- A. "Come on in, I'm so glad you're here!" B. "I brought snacks, just in case." C. "Tell me everything.
Responsibilities
- Maintain a deep understanding of Siete products.
- Collaborate within a growing and multi-faceted team on shared departmental and company goals.
- Develop and maintain a deep understanding of customer needs and experiences.
Requirements
- Whether you're cracking the daily Wordle, piecing together a puzzle, organizing a group chat plan, or finding the fastest way through a tricky situation, you have a natural talent for figuring things out.
- I'm listening." If you answered, "All of the above!" you might be our ideal candidate for our Customer Delight Specialist position.
- You have a natural knack for hospitality, which is why one of your favorite things to do is delight everyone you meet!
Nice to have
- The small stuff truly matters to you.
- You're the person who can find every typo, taste every flavor note in a dish or cup of coffee, and read a room (or a chat!) like a social whiz.
- 2+ years of previous customer service or equivalent experience is preferred.
- Experience in the CPG industry or equivalent related experience is a plus.
- Experience in customer service ticketing systems and social media platforms is a plus.
- Proficiency in both written and verbal Spanish is a strong plus.
- Known for being great with words, you're articulate and well-spoken.
- Plus, you've got a PUN-derful sense of humor!
Benefits
- Require occasional, holiday, evening, and weekend availability.
Company info
- Act as the first point of contact for many of our customers online
- Work with cross-functional teams to understand customers by collecting and organizing customer insights, identifying and monitoring trends, and providing additional support as needed.
- Act as the first point of contact for many of our customers online; fostering meaningful connections across various communication platforms (e.g., ticketing platform, social media, website chat, email, SMS, etc..).
- Provide thoughtful, personalized, helpful, and informative communications to customers inquiring about product ingredients and availability, store locations and distribution, and general questions about Siete.
Equal opportunity
- Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents.
- View PepsiCo EEO Policy.
- Please view our Pay Transparency Statement
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This listing is sourced directly from Siete Foods's careers page and normalized into a canonical job model.