AssetWatch, Inc.
Customer Success Manager
United States
Sponsorship not specifiedDetected 2 days ago
SalesforceCRMAccount ManagementOnboardingCustomer SuccessCollaborationPublic SpeakingOrganizational Skills
About the role
- Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success.
- Identify churn risk, and work proactively to eliminate that risk
Responsibilities
- Develop and present strategic success plans that clearly deliver on customer expectations
Requirements
- 4+ years in account management or customer success
- 2+ years' experience selling additional products and services to existing accounts
- Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
- Acquire a deep knowledge of company products and value proposition
- Strong active listening skills with a desire and knowledge to understand and solve for customer needs
- Experience strategically consulting customers, creating success plans, and achieving their desired outcomes
- History of exceeding retention and expansion quotas
- Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement
- Ability to multi-task, prioritize and manage time effectively
- Exceptional organizational skills; be results-oriented with a bias for action
- <span dat
Nice to have
- Experience with CRM platforms (Salesforce strongly preferred)
Skills
- Be highly organized with strong CRM and territory management skills
Company info
- Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience
- AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day.
- We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance.
- As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
Apply directly at AssetWatch, Inc. →Create a free account for alerts like thisView AssetWatch, Inc. immigration profile
This listing is sourced directly from AssetWatch, Inc.'s careers page and normalized into a canonical job model.