Orchard
Customer Success Manager (Spanish Speaking)
California
Sponsorship not specifiedDetected 56 days ago
Cloud PlatformsHubSpotSalesforceSalesERPCustomer SuccessCustomer SupportRoboticsCommunicationProblem Solving
About the role
- Hybrid role where you'll spend time working from home, and involves frequent travel to our customer farms (mainly based throughout Mexico, Latin American, California and Washington)
- Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium
- We move fast, and sometimes this means staying late or working weekends
Responsibilities
- Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams.
Requirements
- You are fluent/native-speaking-experience in both English and Spanish, and have agriculture-specific experience and comfortable with agriculture terminology both in English and Spanish.
- Experience working with ERP systems and CRMs (HubSpot, Salesforce).
- Ability to coordinate effectively across various stakeholders in large, enterprise organizations.
Skills
- Orchard Robotics is a Series A startup backed by top VCs like Quiet Capital, Shine Capital, and General Catalyst.
- Our state-of-the-art AI analyzes every one of the billions of fruit across a farm.
- Farms use our software every day to make critical decisions and run more efficient, profitable operations.
- Today, our technology is trusted by some of the largest growers in the nation.
- Outstanding, customer-centric communication skills.
Compensation
- As an early employee, you'll receive equity compensation
Benefits
- As an early employee, you'll receive equity compensation
Company info
- At Orchard Robotics, we build AI-powered camera systems that collect the most valuable data for fruit & nut farmers, telling them everything about what is growing on their millions of trees, vines, and plants, across thousands of acres of farmland.
- We provide accurate yield estimates, fruit counts, size projections, fruit color & growth rate data, disease detection, inventories, bloom maps, canopy vigor, and more!
- This data lives in our cloud platform, FruitScope OS, that we've developed from the ground up to help farmers manage their crops with precision.
- We are growing fast, and have the industry-leading product.
- This is a critical role in helping our customers achieve 100% with our tech, making their farms more profitable & sustainable than ever before.
- We're looking for someone who loves working with customers, and is quick to identify problems and find great solutions.
- You'll need to be organized and proactive to make sure our customers have a stellar experience as we scale our technology across hundreds of farms.
- Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team.
- Have significant ownership over our customer support - talking with our customers on a daily basis, hearing out issues and solving problems.
- Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers.
- Execute and build on our customer training procedures so our customers can learn our technology easily.
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This listing is sourced directly from Orchard's careers page and normalized into a canonical job model.