Opiniion

Customer Success Manager

Lehi, UT · Full-time

Sponsorship not specified$40k-$90kDetected 22 days ago

Project ManagementSalesOnboardingCustomer SuccessCustomer SupportCommunicationCollaboration

About the role

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth within the dynamic tech industry.
The ideal candidate will have a minimum of 2 years of customer success experience, a strong tech industry background, and a passion for delivering exceptional customer experiences.
A customer success manager is expected to be in the office 5 days a week.

Client Relationship Management: Build and maintain strong client relationships, serving as the main point of contact for all post-sales activities.
Not reactive: Take initiative to anticipate client needs, identify potential challenges, and implement proactive solutions to enhance the overall customer experience.
Drive product adoption by educating clients on software features and best practices.
Issue Resolution: Address and resolve client issues promptly, coordinating with internal technical support and development teams.
Renewals and Upselling: Collaborate with the sales team to identify opportunities for upselling and cross-selling within the existing client base.
Drive contract renewals and negotiate favorable terms.
Utilize feedback to drive strategic decision-making and enhance customer satisfaction.
Build and maintain strong client relationships, serving as the main point of contact for all post-sales activities.
Take initiative to anticipate client needs, identify potential challenges, and implement proactive solutions to enhance the overall customer experience.
Address and resolve client issues promptly, coordinating with internal technical support and development teams.

Minimum of 2 years of experience in customer success within the tech industry.
Proven track record in client retention, upselling, and revenue growth.
Familiarity with Opiniion's property management software is advantageous.
If you are an experienced Customer Success Manager passionate about the tech industry, we'd love to hear from you!

Establish key performance indicators (KPIs) for customer success and regularly report on client health.
Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage.
401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
Pre-tax Health Spending Accounts (HSA).
Paid Parental Leave for all new parents (including adoption or foster care).
Unlimited Time Off policies.
Monthly Gym Reimbursement benefit. *Note that the above benefits are available only to full-time employees of Opiniion* Opiniion is an

At Opiniion, we take our work seriously, but we don't take ourselves too seriously!
Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun.
We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work.
We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other.

equal opportunity employer that is committed to diversity and inclusion in the workplace.

nation and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related condit

This listing is sourced directly from Opiniion's careers page and normalized into a canonical job model.