Breville | Sage
Customer Support & Office Coordinator
Seattle, WA, US
Sponsorship not specifiedDetected 15 days ago
SalesforceCustomer SupportCommunicationCollaborationOSHA
About the role
- ABOUT THE ORGANIZATION AND THE ROLE BRG is a manufacturer of high-end domestic appliances with emphasis on innovation and cutting-edge technology. Within BRG, there is a sub-set of high-end coffee brands, namely Baratza LELIT, that make up a division named the Specialty Coffee Business Unit (SCBU), with a head office located in Seattle, WA. The BRG
- Specialty Coffee support team is known for providing people-focused care, the foundation of our renowned customer experience. Our goal is to enable customers to resolve any trouble they are having with their grinder or espresso machine, whether through remote troubleshooting, our repair service, or occasional in-person support at our Seattle office. The
Nice to have
- ABOUT THE ORGANIZATION AND THE ROLE BRG is a manufacturer of high-end domestic appliances with emphasis on innovation and cutting-edge technology.
- Within BRG, there is a sub-set of high-end coffee brands, namely Baratza LELIT, that make up a division named the Specialty Coffee Business Unit (SCBU), with a head office located in Seattle, WA.
- Open and lock the front door at the start and close of each business day.
- Accept small parcel deliveries from shipping couriers, notify staff of deliveries, and direct courier personnel appropriately for pickups and larger freight deliveries.
- pens, paper, other office supplies, coffee, milk, snacks, lights bulbs, etc.
- Work collaboratively with teammates to respond to customer inquiries in a timely and professional manner.
- Process warranty replacements and accommodation orders through Salesforce.
- Participate in team training initiatives and contribute to a positive, collaborative team culture.
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