iopex
[PANW] Customer Success Engineers (CSE)
Toronto, Ontario · Senior
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About the role
- You love solving critical problems in challenging environments.
- You will be the frontline defense against the world's most pressing cybersecurity challenges.
Responsibilities
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
- Relevant work experience (min 5+ years) in pre-sales, post-sales, technical support, consulting or similar roles
Requirements
- You are someone who is highly technical, understands cloud technologies, and understands the complex world of cloud ecosystems and integrations.
Benefits
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Company info
- Job Description - Customer Success Engineer Your Career As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers' secure environments.
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Network Security - Cloud solutions to achieve their business and security objectives
- Assist customers in implementing Network Security - Cloud solutions and fully integrate these into their security operations
- Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
This listing is sourced directly from iopex's careers page and normalized into a canonical job model.