FIS
Product Support Representative Seniors
US FL JAX 347
Sponsorship not specifiedDetected 94 days ago
SwiftSQLAWSAzureJiraConfluenceSAP
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- FIS Management Services, LLC seeks Product Support Representative Seniors in Jacksonville, FL to administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfy client needs. Provide in-depth product support to FIS clients by
- resolving incoming inquiries. Respond to customer product inquiries via telephone or in written, internet-based email or chat sessions. Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters. Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications
Requirements
- If you are made a conditional offer of employment, you will be required to undergo a drug test.
Skills
- Respond to customer product inquiries via telephone or in written, internet-based email or chat sessions.
- Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
- Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
- Resolve client concerns raised during installation, operation, maintenance, or product application or compatibility matters.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities.
This listing is sourced directly from FIS's careers page and normalized into a canonical job model.