Solidcore

Studio Experience Lead - Closter, NJ

Closter, New Jersey · Part-time

Sponsorship not specified$27k-$32kDetected 22 days ago

SalesAccount ManagementLeadershipCommunicationMentoring

About the role

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating
sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.

Nice to have

This is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached).
Ability to lift up to 30 pounds and walk through all areas of the studio

Skills

Compensation &

Compensation

$27.29-$31.55 hourly

Benefits

Bonus eligibility based on performance
Monthly cell phone stipend
Health, dental, & vision insurance

Company info

Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.
Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management
Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction
Reviewing and responding to client feedback; responding to client concerns promptly and effectively
Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns
Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean
Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
Quickly addressing any maintenance or equipment issues that are visible to clients
Alerting coaches about client milestones and setting up the celebration board
Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio
Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota
Maximizing in-studio revenue through proactive client engagement and follow-up
Following up with client lists in Axle to meet monthly sales targets
If applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance
Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff

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This listing is sourced directly from Solidcore's careers page and normalized into a canonical job model.