Smartly
Customer Onboarding Manager
New York, New York, United States · Mid
Sponsorship not specified$75k-$100kDetected 3 days ago
Project ManagementOnboardingCustomer SuccessCustomer SupportCommunicationProblem SolvingPublic SpeakingOrganizational Skills
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
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About the role
- Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team.
- Join our team and contribute to the success of our clients as they embark on their Smartly.io journey.
- We take into consideration an individual's background, expertise, and experience in determining final salary.
Responsibilities
- Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands.
- We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
- Together, we want to create and maintain an inclusive environment where everyone feels respected and heard.
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
Compensation
- We take into consideration an individual's background, expertise, and experience in determining final salary.
- Salary in USD: $75,000 - $100,000
Benefits
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- 401K plus matching & equity grants for all new Smartlies
- Wellness benefit & learning reimbursement opportunities
- Volunteer time off days & company donation matching opportunities
- The base pay range for this position is as mentioned below per year, plus an annual performance bonus.
- Our Diversity, Equity & Inclusion approach is at the heart of it.
Company info
- As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform.
- Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership.
- Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
- Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
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This listing is sourced directly from Smartly's careers page and normalized into a canonical job model.