DISQO
Sr. Customer Success Manager, Ad Measurement
New York, NY · Senior · Full-time
Sponsorship not specified$130k-$140kDetected 256 days ago
HelmProject ManagementStakeholder ManagementOnboardingCustomer SuccessCustomer SupportCollaboration
About the role
- As an Senior Customer Success Manager at DISQO, you'll be at the helm of a dynamic portfolio of clients, steering their journey towards unparalleled success.
- Your primary goal is not just retention; it's about propelling these clients to new heights, ensuring they're not just satisfied, but thrilled with the value and ROI they're getting from DISQO.
- This outcome requires a keen focus on stakeholder management, user adoption, expansion, strategic engagement, and consistent confirmation of client success and outcomes.
Responsibilities
- Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities.
- Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, also focusing on maximizing their ROI and capturing growth opportunities
- Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise
- Optimize the customer experience by identifying, reporting, and recommending product improvements
- Partner with clients to understand business and contract goals and associated with key performance indicators and proactively build a mutually beneficial customer success plan to ensure the adoption and use of the product and to deliver against those goals
- Drive rapid usage and adoption of the product, applicable new features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization
- Develop "raving fans" within the client base to co-author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing
- Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickiness
- Trusted by 500+ of the world's largest brands and 150+ agency and media partners, and recognized by Inc., Deloitte, Ad Age, Digiday, Forbes, and Cynopsis, DISQO is redefining the power of measurement in advertising.
- That's why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds.
Requirements
- Passion for learning new skills and concepts
- BA/BS degree
Nice to have
- Previous experience working in with a brand lift and ad measurement solution
- Degree in Business, Marketing, Social Sciences, or other relevant fields
- Proven success working in a fast-paced, dynamic, and evolving environment
- Experience working cross-functionally with other teams, specifically Professional Services organizations.
- You can learn more about what's happening at DISQO by visiting the DISQO Company Blog.
- Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches.
Skills
- The benefits noted above are for full time US based employees only.
- DISQO is an equal opportunity employer.
- Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills.
Compensation
- Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience
This listing is sourced directly from DISQO's careers page and normalized into a canonical job model.