First Am

First Am

Customer Resolution Specialist

USA, South Carolina, Fort Mill

Sponsorship not specified$21k-$28kDetected 7 hours ago
Account ManagementNegotiationOutbound SalesCustomer SupportResearchCommunicationCollaborationProblem SolvingTime ManagementAdaptabilityMicrosoft Office

About the role

  • Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
  • Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.
  • We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.

Responsibilities

  • By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it!

Requirements

  • High School diploma or equivalent required
  • Generally has 5+ years of related experience
  • Requires extensive knowledge of the company's products and services.
  • Excellent organization skills, strong time management, and the ability to meet deadlines
  • Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
  • Strong knowledge of computerized data entry system or other relevant applications.

Compensation

  • This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.
  • Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
  • $21.24 - $28.31 Hourly

Benefits

  • Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Company info

  • ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
  • What We Do
  • The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer's voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.
  • ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry.
  • ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.
  • First American will always strive to be a great place to work, for all.
  • The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications.
  • Assess customer complaints.
  • Research and troubleshoot to provide resolution for customer.
  • Determine and coordinate with business area or department needed for closure of complaint or issue.
  • Maintain documentation of escalation and customer contact.

Equal opportunity

  • First American is an equal opportunity employer in every sense of the term.
  • equal opportunity employer in every sense of the term.
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This listing is sourced directly from First Am's careers page and normalized into a canonical job model.