marsello
Customer Success Manager
Toronto, Ontario, Canada
Sponsorship not specifiedDetected 8 days ago
HubSpotCRMCustomer SuccessIntercom
About the role
- At Marsello, you'll join a collaborative team that works hard, laughs often, and takes real pride in doing great work together.
Requirements
- Experience with consultative, solutions-based selling
- Getting to know the Marsello product inside and out, so you can spot opportunities for brands to do more with it
Nice to have
- SaaS B2B experience preferred
- A degree in Marketing, Business, or a related field is a plus, but not essential
Benefits
- Reviewing customer health data and jumping in proactively to prevent churn
- Retail experience is a bonus
Company info
- Running video calls with customers to share best practices in loyalty, email, and SMS marketing
- Championing your customers internally and celebrating their wins
- You'll work across different types of customers - from high-touch, high-value brands to lighter-touch accounts - and you'll have real influence over how we improve our processes and hit our goals as a team.
- You'll know you're succeeding when churn scores keep improving, more customers are adopting key features, our customers turn into advocates for Marsello, and your case study leads and reviews are fueling our marketing engine.
- Ideally we're looking for someone with:
- Ideally we are looking for a positive, empathetic, and endlessly resourceful individual.
- You thrive in a fast-paced environment, communicate clearly, and genuinely enjoy going the extra mile for your customers.
- You're comfortable working remotely as part of a global team, and you bring confidence, curiosity, and a bias for action to everything you do.
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