Ssctech

Client Success Relationship Manager, Director

Boston MA - One Post Office Square · Director

Sponsorship not specified$15k-$30kDetected 5 days ago

Account ManagementCustomer SuccessAccount RetentionCommunicationCollaboration

About the role

Proactively identify and prioritize accounts to focus efforts within a defined territory as based on perceived risk, potential growth opportunity, strategic value, and renewal time frame.
Provide strategic oversight during the entire customer journey including implementation, optimization, growth, renewal and ensure a seamless handover of knowledge and responsibilities where appropriate.
Work closely with the SS&C Advent's Services teams to identify new opportunities and facilitate transitions from Services following implementation, upgrades, migrations, etc.

Collaborate with internal teams such as Services, Sales and Renewals to ensure execution of account and engagement plan.
Identify expansion opportunities and collaborate with the sales teams to ensure growth objectives and footprint increase.
Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of SS&C Advent's abilities.
Be the voice of the customer to Product Management, Product Marketing, Support, Renewals, Services, Sales, Finance, etc. building strong working relationship with each to ensure customer success and consistency of contact.
Develop a thorough understanding of the SS&C Advent product suite and industry (where not already present).
Work collaboratively with the Marketing and Sales teams to identify and build customer references.
Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

BA/BS or equivalent degree or related work experience.
4-6 years of direct customer/account management experience in enterprise software, business consulting or a related field.
Ability to multi-task and handle complex matters with little supervision and excellent follow-up.
High degree of organization, efficiency, urgency and follow through on program planning and execution.
Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management.
Demonstrated ability to communicate effectively, present and influence credibly at all levels of the organization, including executive and C-level.
Demonstrated ability to grow relationships and expand platform footprints with the customer firm.

The expected base salary for the position is between 160,000 USD to 180,000 USD.

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
SS&C Advent's Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them to achieve success with their solutions while maximizing their return on investment.
By leveraging a proactive consultative approach, our Relationship Managers bring SS&C Advent's very best ideas, innovations, and capabilities to their portfolio of customers.
Develop long-term relationships with your portfolio of assigned customers, connecting with key business executives from C level on down. Effectively deliver scheduled business reviews to key business contacts.
Develop account and engagement plans for SS&C Advent customers that outline their critical success factors, metrics for success, potential issues, and dependencies and provide recommendations for each.

This listing is sourced directly from Ssctech's careers page and normalized into a canonical job model.