Cymulate

VP Customer Success

United States · Vp

Sponsorship not specifiedDetected 6 days ago

CybersecuritySOC OperationsSalesforceAccount ManagementForecastingCustomer SuccessLeadershipCommunicationCollaboration

About the role

Our team is made up of the very best people for the job and as we grow, we're always on the lookout for people with the skills, experience, and personality that will let us both shine.

Develop and execute strategies to reduce churn, improve renewals, and maximize customer lifetime value.
Build a proactive customer retention engine capable of identifying risks and mitigating churn well before renewal dates.
Build, mentor, and develop a world-class Customer Success organization focused on accountability, operational excellence, and customer outcomes.
Partner closely with Sales, Product, Engineering, Marketing, and Executive Leadership to ensure customer needs are represented across the organization.
Drive product adoption, customer engagement, and value realization across the customer base.
Lead the transformation of Customer Success into a strategic, data-driven organization that delivers world-class retention results and supports Cymulate's continued growth.
Strong executive presence with the ability to build trusted relationships at the C-level.
Experience building, scaling, and leading high-performing Customer Success teams.
Strong analytical and operational mindset with the ability to leverage data to drive decisions.

8+ years of experience in Customer Success, Customer Retention, Account Management, or related leadership roles.
Hands-on experience with Salesforce, Customer Success platforms, and AI-driven CS capabilities.

Deep understanding of customer health frameworks, retention forecasting, and success planning.
Own and drive Gross Revenue Retention (GRR) across North America and Europe, with direct accountability for retention performance and customer health.
Establish customer health scoring frameworks, risk management processes, and retention forecasting methodologies.
Build scalable processes covering onboarding, adoption, customer health, renewals, and retention.
Create executive dashboards and reporting frameworks that provide visibility into customer health, retention trends, and business risks.

Lead executive escalations and personally manage relationships with Cymulate's most strategic customers.
Develop customer advocacy programs and turn satisfied customers into long-term references and champions for Cymulate.

This listing is sourced directly from Cymulate's careers page and normalized into a canonical job model.