Allegion
Order Management Representative 1
McKenzie, TN
Work authorization requiredDetected 1 day ago
CRMExcelERPRecruitingPLCCommunicationMentoringMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals and policies.
- As an Order Management Representative, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and customer requests to meet customer and company commitments, interacting with external customers via email and phone to provide a superior level of customer service.
Responsibilities
- Gather and document service request information through the effective use of CRM tools.
- Utilize and manage all appropriate ERP business systems for assigned product bands.
- Manage orders in the business system through the entire order cycle.
Requirements
- Qualified candidates must be legally authorized to be employed in the United States.
Company info
- Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit.
- With thousands of employees and customers around the world, there's plenty of room to make an impact.
- As our values state, "this is your business, run with it". - You're looking for a company that will invest in your professional development.
- Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations and deepening customer loyalty via incoming/outgoing calls, emails, and requests.
- Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit particular customers and/or situations within established guidelines.
- Contact customers to resolve unclear order issues.
Visa & Work Authorization
- The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
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This listing is sourced directly from Allegion's careers page and normalized into a canonical job model.